Contact us
Tell us what you need help with and include links to the relevant profile, job or conversation — that helps us resolve things faster.
Email us
Our public support email is not published on this page yet. In the meantime: account problems such as a forgotten password can be solved from the password reset page, most usage questions are answered in the FAQ, and safety concerns are explained on our Safety & verification page.
What to contact us about
- Account help — sign-in problems, email verification, closing your account.
- Listings — a tutor profile or job post that looks wrong or misleading.
- Safety — behaviour that breaks our community guidelines. If someone may be in immediate danger, contact local emergency services first.
- Privacy — requests about your personal data; see our privacy policy.
- Technical problems — tell us the page address, what you expected, and what happened instead.
Before you write
Many questions are answered faster on the FAQ page and How it works. Please never send passwords, card details or identity documents by email — we will never ask for them.